Check-in & check-out
Welcome a guest in seconds and close them out just as fast. Aurora assigns the room, tracks the folio and updates housekeeping for you.
Check a guest in
- 1
Find the arrival — from the dashboard's Arrivals list, the Reservations list (Arrivals today tab), or the calendar.
- 2
Open the reservation and select Check in.
- 3
Aurora auto-assigns a clean room of the booked room type. If you'd rather pick a specific room, choose one before confirming.
- 4
Confirm. The status becomes Checked in and the room's folio charges begin accruing.
Expected result
The guest now appears in In-house on the dashboard with their room number, the calendar bar turns blue (in-house), and the room board shows the guest's name on that room.
Check a guest out
- 1
Find the in-house guest — from the dashboard's Departures or In-house list, or the Reservations Departures today tab.
- 2
Open the reservation and review the folio — confirm the room charges and any extras are correct.
- 3
Select Check out and confirm.
Expected result
The status becomes Checked out, the folio is closed, and the room flips to Dirty so it lands on the housekeeping board for cleaning. The guest's stay count goes up in their profile.
What happens behind the scenes
- Check-in assigns a room, starts the folio, and moves the guest to in-house.
- Check-out closes the folio and marks the room dirty — no separate step to remember.
- Once housekeeping marks the room clean (and inspected, if you use inspection), it's ready for the next arrival.