A Aurora Help

Reservations

Create a booking in under a minute, then modify or cancel it whenever plans change. This page covers the whole life of a reservation and the folio that tracks its charges.

Before you start: make sure your room types and rate plans exist, and that you can sign in as a front-desk user or owner.
The Aurora Reservations list showing 13 bookings with reference, guest, dates, room, colour-coded status pills (Checked out, Checked in, Confirmed, Cancelled) and folio total, plus tabs to filter by arrivals, in-house, departures and upcoming.
The Reservations list — search, filter by tab, and select any row to open its detail and folio.

Create a reservation

  1. 1

    Open Reservations from the sidebar and select New reservation (top-right). You can also start one from the dashboard.

  2. 2

    Pick the check-in and check-out dates. Aurora shows the nights and only offers room types that are available.

  3. 3

    Choose a room type (e.g. Standard King, Deluxe Suite, Executive Suite).

  4. 4

    Choose a rate plan. The nightly price and the folio total update to match.

  5. 5

    Add the guest — search for an existing profile or enter their name and email to create a new one.

  6. 6

    Review the total and save. The reservation gets a reference like AUR-0014 and a Confirmed status.

Expected result

The booking appears in the Reservations list and on the calendar (as "unassigned" until a room is allocated), and it shows up in the dashboard's recent activity.

Modify a reservation

  1. 1

    In the Reservations list, find the booking — use the search box (by guest or reference) or a tab — and select its row to open the reservation detail.

  2. 2

    Edit what changed — dates, room type or rate plan. Aurora re-checks availability and recalculates the folio.

  3. 3

    Save. The new dates and total update everywhere, including the calendar.

Cancel a reservation

  1. 1

    Open the reservation detail and select Cancel.

  2. 2

    Confirm. The status changes to Cancelled, the room frees up on the calendar, and the booking stays on record for your reports.

The reservation detail & folio

Opening a reservation shows everything in one place:

  • Guest & stay — who's booked, the dates, room type, rate plan and the assigned room (once allocated).
  • Status — Confirmed → Checked in → Checked out, or Cancelled.
  • Folio — the running bill: room charges per night plus any extras, with the total. It's what you see in the "Total" column of the list.

The folio is closed when the guest checks out — see Check-in & check-out.

Related

Check-in & check-out

Arrive and depart a guest.
Calendar timeline

See the booking on the grid.
← Property setup Next: Check-in & check-out →