Distribution
How OTA bookings arrive
When a guest books on a connected channel, that reservation lands in Aurora on its own — no copy-paste, no checking the channel's inbox. Here's the flow, and a plain-English explanation of the webhook that makes it instant.
Bookings flow in automatically
The moment someone completes a booking on Booking.com, Airbnb, Expedia or any connected channel, the channel manager delivers it to Aurora. Availability for that room and date drops immediately, so you can’t be overbooked.
- 1A guest books on the channel. They complete checkout on the OTA as normal.
- 2Aurora receives it instantly. The channel manager passes the reservation into your property automatically.
- 3Availability updates everywhere. The booked room is removed from sale across your booking engine and every other channel.
Where the booking appears
- 📋 Reservations — the new booking shows in your list with the guest, dates and an OTA source label.
- 📅 The calendar — it appears as a block on the right room and dates, ready for check-in.
- 📊 Reports — it’s counted under Reservations by source so you can see how much business each channel brings.
What is a webhook?
A webhook is simply an automatic notification. Instead of Aurora repeatedly asking the channel “any new bookings yet?”, the channel pushes a message to Aurora the instant something happens — like a doorbell ringing when a guest arrives, rather than you checking the door every minute.
A webhook is a “push” notification between systems. It's why OTA bookings appear in Aurora within seconds instead of on a delay. You can find your property's webhook URL in Property settings.
Every booking made on a connected channel appears in your Reservations list and on the calendar automatically, with availability already adjusted so the room can't be sold again.